FAQ

If you have questions; we have answers! Email us if you do not see what you want. We are here for you!

Shopping

Is everything really handmade?

Yes. All of the clothing is made in our fair trade production facility  located in Siem Reap,Cambodia. Our patterns are hand cut.  The cloth is hand cut.Our employees are talented clothiers who take great pride in their work.  We take great care of our employees.  We encourage collaboration and creativity from everyone. There is a video on YouTube/wandereast of a Namatee being made. Check it out!

Anyone can visit our tiny factory(we hope to get bigger!) anytime.

The jewelry is handmade at the front gates of an ancient temple by master carver KON POV. There is a video on YouTube/wandereast of him carving. Check it out!

The handbags are made by a very famous weaver in Siem Reap; So Sombath. A survivor of Khmer Rouge; she has some stories to tell….

How is the sizing?

Our clothing follow regular fit USA/UK guidelines. We also have slim fit.  The bamboo shirts are usually a little long so you can hem them if you like. They are worth it!!

Yes. All of the clothing is made in our fair trade production facility  located in Siem Reap,Cambodia. Our patterns are hand cut.  The cloth is hand cut.Our employees are talented clothiers who take great pride in their work.  We take great care of our employees.  We encourage collaboration and creativity from everyone. Check our our video page. Watch the Namatee. 

Anyone can visit our tiny factory(we hope to get bigger!) anytime.

How is the sizing?

Our clothing follows USA sizing in a relaxed fashion.

men’s shorts                                  women’s tops                      men’s shirt

 xs=30waist                                      xs=0                                       s=40chest

   s=32waist                                       s=2                                      m=42chest

 m=34waist                                      m=4                                        l=44chest

   l=36waist                                        l=6                                      xl=46chest

 xl=38waist                                       xl=8

 

What is real bamboo?

Our bamboo textile is handwoven from eco friendly bamboo yarn. the yarn is made by removing the fiber from bamboo stalk. Most bamboo clothing is a viscous materiel that is chemically treated. Not ours. The yarn is then hand woven on looms by weavers in Cambodia. It takes two days to make enough cloth for one shirt or blouse. The textile is then hand dyed, a two day process.

What is remnant cloth?

Remnant cloth is new textile that for some reason has not been used by a large manufacturing facility. It would just be discarded if Wandereast did not purchase it. It is high quality textile, unused and ready for a new home. The textile is a cotton jersey blend. If you like the color, buy it. We never know how much we can get. Kinda fun really!

What is Water Hyacinth?

Water hyacinth is a very invasive plant that clogs waterways and destroys eco systems. It is currently being tested for bio fuels and waste water treatment, and of course; Wandereast handbags! The handbags are made by a very famous weaver in Siem Reap; So Sombath. A survivor of Khmer Rouge. Wandereast asked her to make our designs and she said yes!

What is TOC jewelry(NO KILL)?

TOC jewelry starts with the skeleton of a deceased crocodile that we can verify was not killed for hide or meat. Then our master carver does his magic and makes a great carving. The jewelry is handmade at the front gates of an ancient temple by master carver KON POV.  The silver used is very pure . Every link in our chains are made by hand. Its impressive! Khmer legend says crocodile bone scares away ghosts.  Check out our video page.

Payment

Is my payment safe and secure?

Yes.  Wandereast is fully registered and incorporated in Cambodia. We use PayWay from ABA Bank(National Bank of Canada Group). It is a safe and secure way to pay. If you would like to pay via PayPal; feel free.

A receipt will be emailed to you and a physical receipt sent with order.

Yes.  Wander East is fully registered and incorporated. We are an international company with a fair trade factory in Cambodia and a sales team in the USA. We use PayWay from ABA Bank(National Bank of Canada Group). It is a safe and secure way to pay. If you would like to pay via PayPal; feel free.

A receipt will be emailed to you and a physical receipt sent with order.

Shipping

When will my order ship?

We will ship your order within two business days. If for some reason we do not have a product in stock; we will inform you and get it made. We are small enough to do this. Help us grow!!

How fast do you ship? How do you ship?

We will ship your order within two business days. If for some reason we do not have a product in stock; we will inform you and get it made. We are small enough to do this. Help us grow!!

We ship DHL Global any where in the world. It takes two to four business to arrive at your door.

We will ship your order directly from our fair trade factory within two business days. 

We ship DHL Global any where in the world. It takes two to four business to arrive at your door.

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